Customer service and integrity do exist! After extensive research to find a new doctor for my car, including giving a different independent repair shop an opportunity to earn my business, Ultimate Bimmer has been the only place that not only made me feel like a valued customer, but proved my vehicle was treated as if it was their own. I felt such a sense of peace and trust upon speaking to and then meeting Brent. He provided exemplary service from start to finish, was very patient, professional, and so easy to communicate with. I don't see myself going anywhere else while I have this BMW. Don't give it a second thought - take your car to Ultimate, you will not regret it.
Ive been to 2 other high rated Bimmer repair shops in the Dallas area and both of them were looking to screw me from every angle. These guys are straightforward, reasonably priced and only guys i would trust with my 7 series. They know these cars and when you go for something as basic as a $95 oil change you'll see for yourself!Thanks guys!
This is the best BMW place in the world to take your car. They even figure out things the dealer can't. They've done several mods to my car, various maintenance etc over the years and both guys are great, Brent goes WAY ABOVE AND BEYOND and is the nicest, coolest guy.So I recently took my car to them and planned on replacing my faulty 2010 model 335i injectors - I'd been saving up, it's like $2300. I'm waiting, and Ryan comes out with a service bulletin and tells me I might be able to get BMW to cover them under a sort of recall. I went to BMW and they actually stood by their product and replaced ALL 6 with newer model injectors!! The guys at Ultimate Bimmer did NOT have to do that , alot of places would have said nothing and just replaced them. Not these guysTechnical expertise and honestly like that is hard to come by... And it's why I won't take my car anywhere else
I have gotten several repair jobs done at this facility. Ryan is great. They have given my 2009 BMW coupe added years of life, which was important to me because it is finally paid off and I do not want another car loan. As things continue to come up, I have had very positive experiences with this facility and will continue to give them business due to their expertise, skill, and affordability. They are much better than the dealership shops for larger jobs.
Been using UBS for about a year now for my wife's 03 525. In short, Ryan and Brent are experienced and knowledgeable professionals who offer exceptional BMW service at very reasonable and competitive rates. Now, for the details, they take the time to look over a vehicle as if it was their own and make recommendations to keep your vehicle in perfect working order. There is never pressure to purchase more services than is requested. They give very accurate quotes and do not nickle and dime every little service. Their shop is clean and organized which a great reflection on the care UBS will take while handling your vehicle. After the work is performed, they take the time to show and describe the parts replaced and services performed that's also included in a detailed invoice/receipt. And if you have to wait for your car while being serviced, their lounge was comfortable with plush couches, wireless, beverages and cable tv.
I had driven to Dallas from Atlanta for my daughters softball tournament. Driving to the batting cages for a team workout, my radiator light came on. Such a helpless feeling to have car trouble so far away from home.I checked google maps and Ultimate Bimmer Service had a high rating and was right around the corner. I gave them a call and at first they said to bring it in in the morning and they would take a look at it. After explaining my situation, they said if I could get it in quickly (it was already after 2) they would take a look and see what they could do. I hustled the car over, they were able to check it out right away, diagnose the problem, just in time to order the parts before the last delivery of the day. Got my car back and was on the road by 5:30 that day.Being from out of town, I was totally at their mercy. They could have put me off till the next day, or charged me for unnecessary repairs or any of the other horror stories you hear about auto mechanics. But they worked me in quickly, showed me exactly what the problem was and the cost ended up being reasonable for the work they did and actually less than I had anticipated.Being from Atlanta, I don't know if I'll ever be back in Dallas, so I'm likely not a repeat customer. But hopefully someone reads this review and goes to Ultimate Bimmer Service. I was very pleased and I know you will be too.
The guys at UBS are honest and the best Bimmer service in the metroplex. I totally trust them unlike any other service place. Both Brent and Ryan and the team go above and beyond to make sure they provide the best service possible. Thanks so much guys! You rock.
Both Ryan and Brent run a 1st class operation, honesty and integrity is a core value to them, and both of them being master certified BMW technicians for over a decade each is just icing on the cake! Couldn"t be more highly recommended!
One word !! Honest, Professional, Sincere. Auto repair is much maligned business, but a few shops like Ultimate Bimmer Service standout. They the go to place if you have a BMW and and want to get it taken care. You can't see any other shop which lives up to providing the Ultimate services for your Bimmer, Ryan and team went over and above to get a few accessories installed. They were very reasonable at the cost perspective.A customer for life.
Came here for the first time for some low coolant and service light. Brent did an estimate of the cost and found a coolant leak issue. Usually I feel like mechanics are trying to pull one over on me but Brent was no BS, his estimates for what was required was accurate and the car was finished the same day. He also test drove the car to make sure it was handling correctly and informed me of some potential issues that have been annoying me with the car that every other mechanic I've been to has ignored so I like the attention to detail Brent and the team at Ultimate Bimmer Service showed. The place is a further drive for me than my previous mechanic but it's worth it for the level of service I received.
Ultimate Bimmer has always been so good to me! I had quite a bit of experience with other places and this is hands down the best place to trust your car care! They are very detailed, cost effective, and will not force a replacement on you unless they know and believe it needs to be done. Ryan and Brent are always professional and helpful and they keep things in running order. Thank you so much UBS!
I came in 3 weeks ago requesting a quote for a FULL rear suspension bushing replacement and sub-frame reinforcement job on my E46 M3. I was told I would get a call once they figure out the price for the reinforcement.2 days go by and I hear nothing, I give them a call and they tell me, "We are still waiting to get the quote, I'll call you once we get it." So I patiently wait a week and I still hear nothing. I call them again, they tell me, "Oh yea I haven't heard back from the guy let me check it out for you."At this point I tell them to just a quote me for the bushing replacement that way I can get somewhat of a rough estimate. It only takes 5 min to put the information and give me a quote, it's not really time consuming at all, but the guy went ahead and told me on the phone, "I'll give you a call back."So once again after waiting another week with no response, I call again. I was told this time, "Oh man we've just been really busy, we haven't gotten around to that quote yet, you said you wanted a quote for the bushings alone right?" I tell him "Yes", thinking that he's going to give me 5 mins of his time, and type one up for me since they wasted so much of my own time. He tells me once again with that CLASSIC catch phrase when you really don't wanna help someone and just want them to go away. ".....Yea so I'll give you a call back on that quote, I can't do it right now."Well here I am, one week later (01/02/18), writing this review because I still haven't received that phone call. You guys missed out on a job that would have easily racked up a $3000+ on parts/labor. I guess you just don't take kids seriously when they come in looking for repairs.You didn't care before and you shouldn't care now, because I already got the job done with someone else. Don't even bother responding with some BS excuse, because you will look like hypocrites since you didn't respond to me all this time, but now decide to after I write a negative review.There is no excuse. You guys where in the wrong, period.
I have been a customer for 5+ years at Ultimate Bimmer Service and I highly recommend Ryan and Brent for below reasons.1. Skill/Knowledge - Excellent. Very knowledgeable about the mechanics of all the BMW models.2. Quality of Work - Excellent. Never had any problem with work they have done. Their goal is always to perform the best quality of work. They will never suggest unnecessary repairs or maintenance for the car.3. Pricing - Competitive in DFW area. Their prices are very competitive and they alert you about the upcoming repairs way in advance, so you can budget for them instead of the repair being an emergency.4. Customer Service - Excellent. They are very nice and pleasant to talk to and care about your car being in the excellent condition always.Bottom Line: Looking for a good and honest shop to work on your BMW in DFW area, give them a try first.
We recently moved from Florida to the Dallas area (just before Christmas of 2017) and were in dire need of finding a reputable BMW service center when our 2005 BMW 325ci began to leak oil, transmission fluid, had the water pump go out...and the idler pulley bearings fail...all within an unbelievable 30 day window. As our car is 13 years old, but otherwise, still in mint condition, some of this required service isn't so abnormal, but was obviously still a real bummer for us.Fortune came our way when I met Brent, one of the co-owners of Ultimate Bimmer. As someone who grew up in the auto city of Flint, Michigan, I've had many cars and have been around autos and auto service all my life in a significant way. I can't say that I have ever received more professional service and overall better customer service than I received at Ultimate Bimmer. Brent treated us from ground zero as a valued customer...not just a number. He was courteous, communicated effectively, new his craft, and followed through exquisitely. Furthermore, Brent seemed to take great personal pride in the quality of his shop's work.For example, I have never, ever, been to an auto service center, whereas, when coming to pick-up your car, prior to payment, they bring out all of the defective parts they replaced on your vehicle and literally give you a short presentation explaining exactly what was specifically defective on the part, etc. Folks, a picture can speak a thousand words when you see the old defective parts from your car right in front of you. It further augments one's trust in the shop. Finally, their prices for service are significantly lower than a dealership. I assume we saved hundreds, if not a thousand dollars by working with Brent.In summary, from someone who I assure you rarely writes online reviews, if you have a BMW and live in the DFW area...or within a hundred miles, it will be worth your effort to make the trip to see Brent at Ultimate Bimmer. They somehow made the sorrow of needing to spend a few thousand to get our BMW back into pristine condition not quite so sorrowful. A HUGE thanks to the A-team at Ultimate Bimmer. We appreciate what you did for us.Mark Welch
StudioFox 44Service done for us:Replaced transmission seal, gasket and performed the 100k complete transmission service.Replaced water pump.Replaced thermostat.Replaced radiator.Replaced coolant holding tank.Replaced cooling system hoses.Replaced main engine belt.Replaced idler pulley.Replaced tension pulley.Put in new floor mats.Performed complete vehicle inspection....and some things I've probably missed. :-)
There is only 2 people/places that have ever touched my e90 335i...myself, and UBS. Being in the QC business for the last 4+ years and being massively OCD, I can assure you this is the best quality/honest/genuine shop I’ve ever been too. I know most of us have their “shop” they love and trust, but if you own a bmw and looking for a new shop you can always count on, you won’t be disappointed.read more
BMW dealership quoted me 7K worth of repairs. These guys told me the real issues and what needed to be fixed. I was out the door for less then $300. Trustworthy people who value and care about there customers.read more