Customer service and integrity do exist! After extensive research to find a new doctor for my car, including giving a different independent repair shop an opportunity to earn my business, Ultimate Bimmer has been the only place that not only made me feel like a valued customer, but proved my vehicle was treated as if it was their own. I felt such a sense of peace and trust upon speaking to and then meeting Brent. He provided exemplary service from start to finish, was very patient, professional, and so easy to communicate with. I don't see myself going anywhere else while I have this BMW. Don't give it a second thought - take your car to Ultimate, you will not regret it.
Ive been to 2 other high rated Bimmer repair shops in the Dallas area and both of them were looking to screw me from every angle. These guys are straightforward, reasonably priced and only guys i would trust with my 7 series. They know these cars and when you go for something as basic as a $95 oil change you'll see for yourself!Thanks guys!
This is the best BMW place in the world to take your car. They even figure out things the dealer can't. They've done several mods to my car, various maintenance etc over the years and both guys are great, Brent goes WAY ABOVE AND BEYOND and is the nicest, coolest guy.So I recently took my car to them and planned on replacing my faulty 2010 model 335i injectors - I'd been saving up, it's like $2300. I'm waiting, and Ryan comes out with a service bulletin and tells me I might be able to get BMW to cover them under a sort of recall. I went to BMW and they actually stood by their product and replaced ALL 6 with newer model injectors!! The guys at Ultimate Bimmer did NOT have to do that , alot of places would have said nothing and just replaced them. Not these guysTechnical expertise and honestly like that is hard to come by... And it's why I won't take my car anywhere else
I have gotten several repair jobs done at this facility. Ryan is great. They have given my 2009 BMW coupe added years of life, which was important to me because it is finally paid off and I do not want another car loan. As things continue to come up, I have had very positive experiences with this facility and will continue to give them business due to their expertise, skill, and affordability. They are much better than the dealership shops for larger jobs.
Been using UBS for about a year now for my wife's 03 525. In short, Ryan and Brent are experienced and knowledgeable professionals who offer exceptional BMW service at very reasonable and competitive rates. Now, for the details, they take the time to look over a vehicle as if it was their own and make recommendations to keep your vehicle in perfect working order. There is never pressure to purchase more services than is requested. They give very accurate quotes and do not nickle and dime every little service. Their shop is clean and organized which a great reflection on the care UBS will take while handling your vehicle. After the work is performed, they take the time to show and describe the parts replaced and services performed that's also included in a detailed invoice/receipt. And if you have to wait for your car while being serviced, their lounge was comfortable with plush couches, wireless, beverages and cable tv.
I had driven to Dallas from Atlanta for my daughters softball tournament. Driving to the batting cages for a team workout, my radiator light came on. Such a helpless feeling to have car trouble so far away from home.I checked google maps and Ultimate Bimmer Service had a high rating and was right around the corner. I gave them a call and at first they said to bring it in in the morning and they would take a look at it. After explaining my situation, they said if I could get it in quickly (it was already after 2) they would take a look and see what they could do. I hustled the car over, they were able to check it out right away, diagnose the problem, just in time to order the parts before the last delivery of the day. Got my car back and was on the road by 5:30 that day.Being from out of town, I was totally at their mercy. They could have put me off till the next day, or charged me for unnecessary repairs or any of the other horror stories you hear about auto mechanics. But they worked me in quickly, showed me exactly what the problem was and the cost ended up being reasonable for the work they did and actually less than I had anticipated.Being from Atlanta, I don't know if I'll ever be back in Dallas, so I'm likely not a repeat customer. But hopefully someone reads this review and goes to Ultimate Bimmer Service. I was very pleased and I know you will be too.
The guys at UBS are honest and the best Bimmer service in the metroplex. I totally trust them unlike any other service place. Both Brent and Ryan and the team go above and beyond to make sure they provide the best service possible. Thanks so much guys! You rock.
Both Ryan and Brent run a 1st class operation, honesty and integrity is a core value to them, and both of them being master certified BMW technicians for over a decade each is just icing on the cake! Couldn"t be more highly recommended!
BMW dealership quoted me 7K worth of repairs. These guys told me the real issues and what needed to be fixed. I was out the door for less then $300. Trustworthy people who value and care about there customers.